Booking
When booking full payment will be collected. This is refundable if cancellation is made up to 72 hours prior to the appointment.

You will then recieve a confirmation email with a link to a health declaration form. Please fill this form in as fully as possible and return it.  Once this form has been recieved and reviewed you will then recieve an email confirming that the appointment has been approved.

72  hours prior to the appointment you will be emailed an appointment reminder which will have links to  a covid-19 declaration form and a paypal me link for the balance of the treatment payment. Four Elements Therapies require both to be fulfilled for treatment to go ahead. It is at our discretion that short cancellation notice appointments to be refunded in full.

Price & Payment
The price is specified in the published price list. The price includes Value Added Tax at the rate applicable on the day of appointment. Payment is via PayPal and direct banking.

Cancellation by Client
All cancellations must be notified in email to claire@four-elements-therapies.com and are only effective when the client receives a written acknowledgement of that cancellation from the Company. Provided the cancellation is affected at least 72 hours before the day on which the treatment was due, a full deposit refund will be made. If the cancellation is affected less than 72  hours before the day on which the appointment was due, the Company will be entitled to retain the deposit.

Cancellation by the Company
Four Elements Therapies reserve the right to cancel treatments if they are unable to fulfil the client’s original request.

It cannot accept liability for cancellation due to circumstances outside the control of the Company. If such circumstances arise the Company reserves the right to cancel the contract and refund all sums paid by the client.

Covid-19
Prior to treatment the ‘Covid-19 prevention measures and consent’ must be filled in. If any symptoms change after sending in the form, you must advise Four Elements Therapies.

Valuables
Guests who bring valuables such as jewellery, do so entirely at their own risk. Clients are strongly advised to ensure, in their own interests, that all valuables, are fully and properly covered by your own personal insurance.

Exclusions
The Company cannot accept responsibility for any damage or injury, or inconvenience caused to a client during treatment except to the extent that such damage, loss, injury or inconvenience arises as a result of negligence of the Company or its servants or agents.

Lost Property
Any unclaimed lost property will be held on site for one month. Following this period, it will be distributed to charity.

General
In the unlikely event of any guests having a complaint or claim this must be notified to the Four Elements Therapies in writing within 28 days of the appointment.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Care team by e-mail, or call us on 01862 842026.

Refunds

Goods can either be returned to store or by post (see below).  Please note that we do not offer an exchange service by post.
We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last known selling price. Further exceptions apply, please ask instore.

If you return a single item bought as part of a multi buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi buy offer discount you will refunded with the full multi-buy value.

If your payment card expires before we process your refund please contact Four Elements Therapies by telephone on 01862 842026 with your order number, postcode and new card details.
Our refunds policy is in addition to your statutory rights.

Exceptions to Refund Policy

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Candles and Room Diffusers used are non returnable 

Returns by post

You can return goods to us via the Post Office to: Four Elements Therapies, Drovers House, Lower Dalnaclach IV18 0PE
The parcel should contain:

1. The item(s) you purchased that you wish to return in their original condition.
2. Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods. Please click hereto be taken to a Cancellation Form that can be used instead of/as well as the original delivery note.

You will need to pay for the postage but we will refunded the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 14 days of receiving of your order under the Distance Selling Regulations (see below).

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund.

If you need advice on returning by post, please contact our shop on 01862 842026 or via e-mail at croftshop@btinternet.com

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods

Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must: 1. conform to the description we have given you 2. be of satisfactory quality. 3. be fit for purpose. 4. be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionary, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

If you want to cancel, you must do within 14 working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.
You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:

Four Elements Therapies, Drovers House, Lower Dalnaclach, Ross-Shire IV18 0PE

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 14 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.

DUTIES & IMPORTS

Our products are sold in Pounds Sterling on a delivery duty unpaid basis.
The recipient, not the person who ordered them, may have to pay import duty or a formal customs entry fee prior to or on delivery. If you are ordering products to be delivered to someone else, please make sure they’re aware that they will be responsible for these charges.

Additional taxes, fees or levies may apply according to local legislation. Unfortunately, we are unable to advise on the charges that are applicable. Customers are advised to check these details themselves before placing their order.

Registered Address

Scotsburn Croft Ltd,1st Floor, Victoria Buildings, High Street, Tain, IV19 1AE. Registered in Scotland SC484153